Customer Care Coordinator / Dispatcher

Job overview

The Customer Care Coordinator / Dispatcher role is onsite in Kansas City, MO, with a stated pay range of $20–$25 per hour. Watchmen Security Services provides security, access control, video surveillance, and fire alarm technology solutions, with a mission centered on serving people. This role supports customers and field technicians by handling inquiries, scheduling and dispatching technicians, maintaining service tickets, troubleshooting basic issues, and following requests through resolution.

What you'll do

• Answer customer calls and emails
• schedule and dispatch technicians
• keep customers informed through resolution
• support field technicians
• manage accurate service tickets
• troubleshoot basic customer issues
• follow up on open matters.

What we're looking for

Skills & competencies

customer care

dispatcher

customer support

technician dispatch

service tickets

customer experience

full-time

monday–friday

8:00 am–5:00 pm

kansas city mo

watchmen security services

$20–$25/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k), paid time off, training and development, and growth opportunities.

Why this role

The posting says security-industry experience is not required and offers health insurance, 401(k), paid time off, training and development, and growth opportunities.

About the employer

Watchmen Security Services is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.