Front Desk Guest Service Representative

Job overview

Compensation is $0 per year. The Front Desk Guest Service Representative is an onsite role in Humboldt, IA 50548. The position greets and registers hotel guests and provides service throughout their stay. The role supports guest satisfaction and hotel operations by managing reservations, guest transactions, account settlement, and front desk communications. It also helps maximize room revenue and occupancy through attentive service and room sales.

What you'll do

• Greet and register guests
• make and modify reservations
• perform hotel operator and concierge duties
• settle guest accounts
• handle complaints professionally
• process guest transactions, reports, cash control, deposits, reservations, and credit cards
• operate phone and TDD equipment
• maintain shift logs and reports
• manage room and master keys
• process lost and found
• coordinate room status and repairs with other departments
• assist with training new staff.

What we're looking for

Skills & competencies

front desk

guest service

hotel reservations

guest registration

concierge duties

humboldt ia 50548

ledgestone hospitality

cash control

customer service

hotel operations

Work arrangement

• Weekend coverage required

Why this role

Reports to the General Manager. The role includes guest service, reservation, cash-control, key-control, safety, and security responsibilities, and requires basic computer knowledge including Microsoft Office.

About the employer

Ledgestone Hospitality LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.