Specialist, Customer Care Operations Project Management

Job overview

Specialist, Customer Care Operations Project Management is a remote, full-time position that can be based anywhere in the United States except Alaska. The stated base salary range is $62,643–$113,747 per year. The role supports DIRECTV Customer Care and Call Center initiatives across Loyalty, Care, and Sales Centers. This developing project management professional helps deliver operational projects by coordinating routine activities, testing front-end systems, documenting results, and communicating with stakeholders. The work contributes to reliable project execution and process improvements across Customer Care operations.

What you'll do

• Support project management tasks for internal and external partner Customer Care operations
• apply project management tools for scope, quality, schedule, and resources
• execute predefined system test cases and document results
• identify and escalate discrepancies
• coordinate routine project activities
• communicate with stakeholders
• and use approved AI and digital productivity tools when appropriate, validating generated information before use.

What we're looking for

Skills & competencies

project management

customer care

call center operations

remote

united states

system testing

test documentation

process improvement

ai tools

stakeholder communication

directv

salary $62,643-$113,747

loyalty

sales centers

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes base salary only and notes that bonus and benefits are not included in the stated range
• specific benefits are not detailed.

Why this role

Remote work is available anywhere in the United States except Alaska. The role uses approved AI and digital productivity tools where appropriate.

About the employer

DIRECTV is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.