Client Service Associate

Job overview

The Client Service Associate role is an onsite, full-time position in Albuquerque, NM. Pay is $15–$17 per hour. The role supports Jackson Hewitt’s tax team and client experience. The associate welcomes clients, coordinates appointments and follow-ups, and supports tax-return preparation and the tax interview process. The position helps clients navigate their visit while supporting office and marketing activities.

What you'll do

• Welcome office visitors
• confirm appointments
• follow up with past and potential clients
• prepare tax returns
• distribute marketing materials
• keep clients engaged during wait times
• learn to answer tax questions and guide clients through stages of the tax interview process.

What we're looking for

Skills & competencies

client service associate

albuquerque nm

jackson hewitt

tax team

client experience

appointment coordination

tax return preparation

customer service

tax training

401(k) match

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching, wellness resources, employee discounts, flexible schedule, advancement opportunities, free tax-preparation training and PTIN registration, continuing tax education, and Enrolled Agent materials and testing reimbursement.

Why this role

Free tax-preparation training and PTIN registration, continuing tax education, and reimbursement for Enrolled Agent materials and testing.

About the employer

Jackson Hewitt - 2861 is hiring for this role. Industry: Tax Preparation Services. Sector: 54.