Mail Center Support Representative

Job overview

The Mail Center Support Representative role is an in-office position in Suffern, NY; remote work is not available. Compensation is not specified. The role is part of iPostal1’s Mail Center Relations team, supporting business owners as the company grows its digital mailbox services. The representative helps mail center owners resolve service concerns and build effective working relationships through phone, chat, and email support. Accurate documentation, policy-based guidance, and escalation of issues help maintain timely service and sustainable partnerships.

What you'll do

• Answer inbound calls from mail center owners
• provide positive, solution-oriented guidance
• build partnerships through effective communication
• identify and resolve service concerns according to company policies
• document interactions and escalate issues to the department manager as needed
• follow communication procedures and internal policies.

What we're looking for

Skills & competencies

mail center support

customer service

phone support

chat support

email support

business owner relations

issue resolution

documentation

paid training

in-office

suffern ny

ipostal1

Work arrangement

• Weekend coverage required

Benefits & perks

• Two-week paid training starting on Day 1.

Why this role

Two weeks of paid training begins on Day 1; the posting explicitly states the role is in-office and not remote.

About the employer

iPostal1 is hiring for this role. Industry: Private Mail Centers. Sector: 56.