Associate Technical Support Engineer - Core

Job overview

The Associate Technical Support Engineer - Core is an onsite role based in Holmdel, NJ, with an annual salary range of $50,000 to $55,000. This position supports the 24x7 Customer Support team at iCIMS, helping clients resolve technical issues with the company's enterprise hiring platform. This role exists to provide exceptional customer service by troubleshooting technical obstacles and documenting interactions. The engineer will learn the iCIMS platform and ancillary products to deliver accurate information and solutions, contributing to the company's goal of improving recruiting efficiency for thousands of organizations.

What we're looking for

Skills & competencies

full-time

day shift

technical support

customer service

holmdel nj

icims

software support

troubleshooting

windows

mac os

$50k-$55k/yr

weekend required

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), disability insurance, parental leave, open vacation policy, tuition reimbursement

About the employer

iCIMS is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.