Call Center Supervisor

Job overview

The Call Center Supervisor is an onsite role based in Manchester, NH, with a salary range of $44,660 - $58,000 per year. This position supports Conduent State Healthcare, LLC in delivering mission-critical services for government programs. The role is responsible for driving operational performance, coaching team members, ensuring service quality, and maintaining compliance with program requirements. The supervisor balances real-time performance management with a service-focused approach to develop agents and support positive customer outcomes.

What you'll do

• Supervise, coach, and develop a team of call center agents
• make hiring, disciplinary, and termination decisions
• manage real-time performance including attendance, adherence, and productivity
• handle escalated customer inquiries
• review and approve timecards
• monitor Real-Time Adherence (RTA) and staffing levels
• conduct quality reviews
• prepare operational reports
• partner with leadership for continuous improvement.

What we're looking for

Skills & competencies

full-time

day shift

manchester nh

conduent

call center

supervisor

customer service

onsite

healthcare

$44.6k-$58k/yr

no on-call

new grad eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and welfare benefits starting day one, retirement savings plan, employee discounts, career growth opportunities, paid training, and paid time off.

Why this role

Experience supporting government programs, healthcare, Medicaid, or health and human services populations is preferred.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.