Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative, State Farm Agent Team role is onsite in the 28036, NC listing area, with a stated salary range of $50,000–$60,000 per year. Roger O'Connell's agency serves the Davidson community and customers across North Carolina, South Carolina, and Tennessee. The representative resolves customer inquiries, provides policy information, assists with policy updates, and processes claims. The role supports the agency's customer experience by coordinating with colleagues, maintaining accurate interaction records, and anticipating community members' needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

28036 nc

roger o'connell state farm

customer service

insurance policies

policy updates

claims processing

customer records

full-time

$50k–$60k per year

401(k) matching

health insurance

dental insurance

vision insurance

tuition assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance bonus
• dental, health, and vision insurance
• paid time off
• parental leave
• signing and relocation bonuses
• training and development
• tuition assistance.

Why this role

The agency describes a team of 11 professionals and a full benefits package with training and development.

About the employer

Roger O'Connell - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.