Referral Specialist

Job overview

The Referral Specialist role is onsite in Pembroke, NC; compensation is not specified. The position supports Southeastern Integrated Care’s referral and intake process, connecting clients, families, referral sources, payers, and providers to care. The role coordinates referral information, communication, scheduling, and documentation so clients can access appropriate services in a timely manner. It also advocates with referral sources and payers to help secure approval for needed services and supports continuity through intake and ongoing care.

What you'll do

• Capture referrals in the electronic medical record
• collect referrals for enhanced and residential services
• communicate with integrated care staff about scheduling and service delivery
• coordinate youth referral-source meetings
• create client demographics and upload documents
• build relationships with clients, partners, and stakeholders
• communicate with referral sources before and after intake
• identify referral contacts
• send intake reminders
• follow up on no-shows and rescheduling
• verify insurance coverage
• communicate assessment outcomes and treatment recommendations
• track referrals and maintain documentation
• assist clients with healthcare-system, financial, or social barriers
• coordinate with clinical operations and referral leadership.

What we're looking for

Skills & competencies

referral specialist

referral coordination

client intake

behavioral health

care navigation

electronic medical records

insurance verification

client advocacy

pembroke nc

southeastern integrated care

full-time

community resources

referral tracking

Work arrangement

• Weekend coverage required

Why this role

The posting lists several qualifying education and experience pathways, including human-services degrees with relevant MH/DD/SAS experience, a North Carolina Registered Nurse license with relevant experience, or a master’s degree in human services with post-graduate experience.

About the employer

Southeastern Integrated Care LLC is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.