Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Plano, TX. Compensation is not specified. Fortis develops payment technologies and solutions for merchants and software partners. As a first line of support, the specialist responds to merchant inquiries, troubleshoots Fortis Gateway and Ingenico hardware issues, and documents resolutions. This work helps merchants use payment products and services and ensures issues are addressed or escalated appropriately.

What you'll do

• Provide setup, installation, and basic troubleshooting for Ingenico hardware
• assist merchants with Fortis Gateway navigation and functionality
• process deployment and terminal reprogramming requests
• troubleshoot hardware and software issues and escalate when needed
• manage terminal replacements and warranty claims
• respond by phone, email, chat, and case systems
• document issues and resolutions
• collaborate with internal teams.

What we're looking for

Skills & competencies

technical support specialist

plano tx

fortis

payment technology

merchant support

ingenico hardware

fortis gateway

pos support

case management

phone support

email support

chat support

customer service

Work arrangement

• Weekend coverage required

Why this role

Entry-level position; one or more years of customer service or technical support experience is required, while payments or POS hardware experience is a plus.

About the employer

Fortis Payment Systems LLC is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.