Retail Customer Service Specialist (Bilingual Preferred)

Job overview

The Retail Customer Service Specialist (Bilingual Preferred) is an onsite role based in Oconomowoc, WI. The starting pay is $18.30 per hour, supporting the local Sherwin-Williams retail store team. This role is essential to the success of the retail store, focusing on providing expert product recommendations and high-quality service to wholesale and retail customers. The specialist contributes to the team by resolving customer concerns, maintaining store standards, and working toward collective sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

part-time

day shift

oconomowoc wi

sherwin-williams

$18.30/hr

bilingual preferred

spanish

retail

customer service

sales

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• World-class benefits including retirement and health care.

Why this role

Bilingual (Spanish) preferred.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.