Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Fort Lauderdale, FL, with pay of $17 per hour. Sheraton Suites Fort Lauderdale at Cypress Creek welcomes business and leisure travelers. The agent manages guest arrivals and departures, booking questions, account information, and service requests. The role supports a smooth guest stay by coordinating with housekeeping, maintaining accurate guest records, and addressing concerns.

What you'll do

• Welcome guests and check them in and out
• provide keys and room numbers
• answer questions about bookings, rates, amenities, rewards, and requests
• coordinate room readiness with housekeeping
• address guest complaints
• maintain current and accurate guest information.

What we're looking for

Skills & competencies

hotel front desk agent

hospitality

guest services

check-in

check-out

reservations

guest accounts

housekeeping coordination

fort lauderdale fl

sheraton suites cypress creek

$17/hr

customer service

Work arrangement

• Weekend coverage required

Why this role

Working knowledge of Microsoft Office and reservation management systems is requested; Marriott/Lightspeed experience is ideal. One year of hospitality experience is preferred.

About the employer

Sheraton Suites Cypress Creek is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.