Administrative Support Specialist - Insurance Assistance Program

Job overview

The Administrative Support Specialist - Insurance Assistance Program role is hybrid in Nashville, TN, with compensation of $30–$35 per hour. The position supports Tennessee’s Ryan White Part B AIDS Drug Assistance Program, including the Insurance Assistance Program and HIV Drug Assistance Program, with the goal of helping eligible Tennesseans living with HIV maintain access to medications. The specialist serves as a liaison among case managers, health department partners, providers, and vendors. By assisting with enrollment, resolving client and operational issues, and supporting quality and workflow improvements, the role helps promote consistent program operations and continuity of care.

What you'll do

• Provide real-time assistance to case managers with IAP enrollment, eligibility, renewals, and participation
• explain program policies and documentation requirements
• troubleshoot enrollment barriers
• collaborate with medical case managers to resolve ADAP issues
• research client concerns while maintaining confidentiality
• coordinate complex cases with partners and vendors
• manage calls and electronic communications
• document interactions and follow-up
• support quality assurance, data validation, monitoring, and process improvement.

What we're looking for

Skills & competencies

administrative support specialist

insurance assistance program

ryan white

adap

hiv medication access

healthcare administration

hybrid

nashville tn

$30–$35/hr

monday–friday

8:00 am–4:30 pm

eitacies inc

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms, parental leave, and training and development.

Why this role

Monday–Friday, 8:00 AM–4:30 PM; requires a bachelor’s or master’s degree in a related field and at least four years of customer service experience. Flexible work-from-home options are available within the hybrid arrangement.

About the employer

Eitacies Inc is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.