Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) role is an onsite-to-hybrid position based in Pensacola, FL. Compensation is not specified for this role, which supports the Jitsu delivery operations team. This role serves as the primary point of contact for recipients, clients, and drivers. The representative ensures customer satisfaction and assists drivers in achieving on-time delivery goals through effective communication and problem-solving.

What you'll do

• Displaying professional and empathetic attitude
• responding to inquiries via phone, email, Slack, and chat
• escalating issues
• providing follow-up information
• participating in process improvement
• monitoring routes
• communicating instructions to drivers
• documenting interactions.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

employbridge

customer support

hybrid

temp to hire

bilingual preferred

no on-call

no degree required

Work arrangement

• Weekend coverage required

Why this role

Temp to hire, promotion opportunities, hybrid work after training, bilingual preferred.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.