Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Howell, MI, and pays $18 per hour. The representative is the first point of contact for David Michael Plumbing Inc customers and connects callers with the company’s response teams. The role listens to customer needs, organizes information, and coordinates service responses to provide a timely and seamless customer experience. It also supports appointment scheduling, accurate customer records, and communication between clients and technicians.

What you'll do

• Answer incoming calls before the third ring using the approved greeting and script
• notify clients when technicians will miss scheduled arrival windows
• call membership clients to schedule service appointments
• maintain accurate customer database entries
• attend company training
• resolve customer concerns through clear communication
• follow safety policies and performance standards
• work 8 a.m.–4 p.m. or 9 a.m.–5 p.m.

What we're looking for

Skills & competencies

customer service representative

customer calls

appointment scheduling

customer database

technician coordination

problem solving

howell mi

david michael plumbing inc

$18 per hour

40 hours weekly

health insurance

401(k) match

life insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Guaranteed 40 hours weekly, health insurance on date of hire, 401(k) with company match, life insurance, short-term disability, paid time off, and advancement opportunities.

Why this role

The posting guarantees 40 hours of work each week and describes flexible scheduling, raises, and advancement opportunities.

About the employer

David Michael Plumbing Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.