Call Center Representative – Clinical Services

Job overview

The Call Center Representative – Clinical Services role is onsite in Boone, NC, with pay of $15–$18 per hour. The position is in the Clinical Services department at High Country Community Health and serves as a liaison between clinic staff and current and potential patients. The representative helps resolve patient issues and inquiries, supporting patient satisfaction and communication between patients, providers, and clinic staff. The role contributes to clinic service by researching concerns, identifying needs, and coordinating solutions or alternatives.

What you'll do

• Manage inbound and outbound calls
• follow communication scripts
• communicate with providers and clinic staff to facilitate patient resolutions
• identify patient needs, research issues, and provide solutions or alternatives
• build patient relationships
• meet team and individual targets
• track barriers and issues.

What we're looking for

Skills & competencies

call center representative

clinical services

patient support

inbound calls

outbound calls

patient satisfaction

boone nc

high country community health

$15–$18/hr

high school degree

customer service

Work arrangement

• Weekend coverage required

Why this role

High school degree required; previous customer support experience preferred.

About the employer

High Country Community Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.