Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is an onsite position in Pierre, SD. Compensation is described as competitive, with no numeric amount specified. The role supports guest services at Pierre Ramkota Hotel & Conference Center. The agent manages guest arrivals, departures, and reservations while providing information and responding to concerns. The position helps coordinate room readiness and personalized arrangements so guests and event attendees receive organized service throughout their stay.

What you'll do

• Complete check-in and check-out tasks
• manage online and phone reservations
• explain payment methods and verify credit card information
• register guests and assign rooms
• provide information about rooms, rates, and amenities
• respond professionally to complaints
• coordinate with housekeeping
• confirm group reservations and arrange personalized services for VIP customers and event attendees
• upsell services when appropriate
• maintain booking and payment records.

What we're looking for

Skills & competencies

hotel front desk agent

pierre sd

pierre ramkota hotel

guest services

check-in

check-out

reservations

customer service

housekeeping coordination

group reservations

hotel room discounts

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance, paid time off, 401(k), life insurance, disability insurance, hotel room discounts, and ongoing training and career development.

Why this role

Hotel room discounts and ongoing training and career development are listed among the benefits.

About the employer

Pierre Ramkota Hotel & Conference Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.