Customer Service Representative — Specialty Auto Insurance

Job overview

The Customer Service Representative role is hybrid in Plano, TX, with 2–3 days onsite. Compensation is not specified. The role supports AMWINS Specialty Auto’s non-standard personal auto insurance business serving Texas, Florida, and Oklahoma. The representative services policies and responds to agents’ and insureds’ questions about coverage and billing. Accurate documentation and coordination with underwriting and producers help resolve issues and maintain compliance with state regulations.

What you'll do

• Service non-standard auto policies, including endorsements, cancellations, and renewals
• support agents and insureds with policy, coverage, and billing inquiries
• document work accurately and follow state regulations
• collaborate with underwriting and producers to resolve issues.

What we're looking for

Skills & competencies

customer service representative

plano tx

amwins

hybrid

2–3 days onsite

non-standard auto insurance

bilingual english/spanish

policy servicing

property and casualty license

agent support

texas

florida

oklahoma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• mental health support
• company-paid life and disability coverage
• HSA and FSAs
• commuter benefits
• parental leave and adoption assistance
• 401(k) match
• paid time off and company holidays.

Why this role

Bilingual English/Spanish is required; an active Property and Casualty license or willingness to obtain one is required.

About the employer

Amwins is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.