Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist position is onsite in Burlington, IA, and pays $15.50 per hour. The schedule is Monday–Friday, 12:00 p.m.–5:00 p.m., approximately 25 hours per week. The role supports existing customers of the Ken Petersen State Farm agency. The specialist helps retain customers by handling service needs, policy changes, billing questions, and follow-up. By understanding customer needs and discussing coverage options when appropriate, the role supports customer relationships and connects customers with additional insurance or financial-services conversations.

What you'll do

• Assist existing customers with policy and account service
• handle policy changes, billing questions, and concerns
• help resolve issues and support retention
• explain coverage and available options
• identify opportunities for additional protection
• schedule insurance or financial-services appointments
• maintain documentation and follow-up
• work with the Office Manager and Agent.

What we're looking for

Skills & competencies

customer retention specialist

burlington ia

ken petersen state farm agent

$15.50/hr

part-time

monday–friday

12:00 p.m.–5:00 p.m.

customer service

insurance

policy changes

customer retention

paid licensing

paid continuing education

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling
• paid continuing education
• paid licensing
• training and development
• advancement opportunity.

Why this role

Insurance experience preferred but not required; no license required to start, with an opportunity to pursue licensing based on agency needs.

About the employer

Ken Petersen - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.