Client Service & Product Support Specialist
Employment type
Full-time
Work setting
On-site
Location
Louisville, KY
Schedule
Day shift
Posted
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Job overview
The Client Service & Product Support Specialist is an onsite role based in Louisville, KY. Compensation is not specified in the posting, and this role supports the Retirement Services platform at ADP. This role exists to provide enterprise-level support to clients and workers via live chat, email, and phone. The specialist acts as a first point of contact, triaging and strategizing to answer questions and resolve product or service issues.
What you'll do
- Provide platform support, answer feature-related questions, collaborate with the Customer Support team, drive resolution on escalated issues, and provide visibility into common questions to the product team.
What we're looking for
- Skills & competencies
- full-timeday shiftlouisville kyadpclient servicesupport specialistonsitegraduate opportunityretirement servicestech support
- Work arrangement
- Weekend coverage required
Benefits & perks
- Best-in-class benefits, mental health resources, volunteering time off, career growth
Why this role
Targeting Dec 2025 or May 2026 graduates, global provider of HCM solutions.
About the employer
ADP is hiring for this role. Industry: Office Administrative Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Office Administrative Services
- Occupation code
- 43-4051.00
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Listing ID: 58d0520a-abea-4a4a-a68d-5c452215d556