Customer Success Manager, Manufacturing

Job overview

The Customer Success Manager, Manufacturing role is listed in Itasca, IL, with hybrid work opportunities described by IFS. The salary range is $125,000–$140,000 per year, plus bonus. The role supports customer adoption and productive use of IFS products and services. The manager leads coordination across virtual teams and delivery programs, builds senior customer relationships, and helps customers realize value from their solutions. The role also addresses delivery risks, supports renewals and customer references, and coordinates with internal teams and partners to strengthen customer outcomes and loyalty.

What you'll do

• Lead customer-facing success programs and coordinate virtual teams
• manage delivery programs and customer relationships
• identify and act on delivery risks
• develop value metrics and assess outcomes
• support service and license renewals
• lead executive steering meetings
• coordinate with Sales, Support, Research and Development, Global Delivery, customers, and partners.

What we're looking for

Skills & competencies

customer success manager

manufacturing

customer adoption

enterprise software

customer relationships

delivery programs

value realization

renewals

itasca il

ifs

$125k–$140k/year

bonus

hybrid work opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible paid time off, medical, dental and vision insurance, 401(k) with company contribution, flexible spending accounts, life and disability benefits, tuition assistance, and community volunteering events.

About the employer

IFS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.