CareIQ Service Operations Director

Job overview

The CareIQ Service Operations Director role is remote, with occasional travel for meetings and training. Compensation is $98,157–$152,560 per year. CorVel provides risk management solutions for workers’ compensation, auto, health, and disability management; this role oversees CareIQ ancillary services, including intake, medical scheduling, and vendor coordination. The director leads service operations across multiple service lines, aligning staffing, workflows, quality, and customer support with service-level expectations. The role also develops teams, improves processes, and partners across the organization to sustain accurate and consistent service delivery.

What you'll do

• Serve as subject matter expert for CareIQ intake, scheduling, and coordination products
• monitor staffing, workload, productivity, and capacity
• manage departments across service lines
• implement workflows aligned with service-level agreements
• establish and monitor performance metrics
• support customers and resolve issues
• lead hiring, training, and team development
• identify performance gaps and corrective actions
• ensure client-specific processes are implemented accurately
• collaborate with leadership and cross-functional partners
• maintain knowledge of applicable jurisdictional regulations
• partner with sales on proposals
• lead service operations discussions with IT and Development.

What we're looking for

Skills & competencies

careiq service operations director

remote

corvel healthcare corporation

$98,157–$152,560

healthcare operations

intake

medical scheduling

vendor coordination

service-level improvement

team leadership

process improvement

customer support

occasional travel

bachelor’s degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, long-term disability, health savings account, flexible spending accounts, life and accident insurance, critical illness insurance, prepaid legal insurance, 401(k), Roth 401(k), and paid time off.

Why this role

Remote role with occasional travel; requires a bachelor’s degree in business, healthcare, or a related field and at least five years of healthcare services management experience. Master’s degree and ancillary benefit or utilization management experience preferred.

About the employer

CorVel Healthcare Corporation is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.