Patient Access Associate

Job overview

The Patient Access Associate is an onsite role in Ponce, PR. Compensation is not specified. The position supports the Patient Registry, Delivery Coordination, and Call Center departments. The associate helps streamline the patient experience by processing registration information, responding to inquiries, coordinating communication, and maintaining records. Accurate documentation and timely follow-up support effective patient-service operations.

What you'll do

• Receive, review, and process patient and prescriber documentation
• validate demographic and prescriber details
• answer inbound calls and resolve inquiries or complaints
• follow up on complex cases
• route calls and maintain patient records
• report registration, medication-delivery, and customer-service metrics
• participate in training and meetings
• support Patient Registry, Delivery Coordination, and Call Center operations.

What we're looking for

Skills & competencies

patient access associate

ponce pr

alivia health

patient registration

call center

customer service

patient documentation

inbound calls

data entry

patient records

high school diploma required

Work arrangement

• Weekend coverage required

About the employer

Alivia Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.