Tier 1 Support Specialist

Job overview

The Tier 1 Support Specialist role is onsite in Charleston, SC; compensation is not specified. Charleston ENT & Allergy is a growing medical practice with 16 offices and two ambulatory surgery centers across several South Carolina counties. The specialist provides hands-on technology support to practice staff, resolving service tickets and user questions across hardware, software, phones, and the NextGen electronic health record. This behind-the-scenes support helps maintain the systems and workflows that enable patient care.

What you'll do

• Manage helpdesk tickets
• provide hands-on hardware, software, phone, and NextGen EHR support
• order and configure equipment
• onboard and offboard user accounts
• support remote access
• travel to practice sites for assessments and troubleshooting
• work with the IT and NextGen Support teams to implement technology and workflows.

What we're looking for

Skills & competencies

tier 1 support specialist

charleston sc

charleston ent & allergy

it support

helpdesk

hardware support

software support

nextgen ehr

onsite

multi-site support

Work arrangement

• Weekend coverage required

Why this role

Not a remote position; travel to various practice sites across Charleston, Dorchester, Columbia, and Beaufort counties is part of the role.

About the employer

Charleston ENT & Allergy is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.