Senior Technical Support Specialist

Job overview

The Senior Technical Support Specialist role is based in North Tonawanda, NY, with office-based work and occasional on-site customer support; the posting notes possible travel, including travel to regional projects for 20% of scheduled time. Compensation is not specified. Armstrong Fluid Technology’s stated mission is to help customers elevate building performance through smarter, more efficient solutions. The specialist resolves technical issues for customers, end users, and sales teams, combining equipment troubleshooting, customer guidance, and coordination with internal teams to improve product and process performance.

What you'll do

• Provide office-based and occasional on-site technical support
• assist customers with problematic equipment and economic solutions
• respond to online and on-site technical inquiries
• deliver training seminars for regional representatives and customers
• travel to regional projects to troubleshoot or assist with equipment start-up and commissioning
• collaborate with internal teams and vendors on product or process improvements
• initiate corrective action reports when required
• and implement method improvements and cycle-time reductions.

What we're looking for

Skills & competencies

senior technical support specialist

technical support

field service

building automation

hvac controls

centrifugal pumps

bacnet

modbus

north tonawanda ny

armstrong fluid technology

customer training

20% travel

Work arrangement

• Weekend coverage required

Why this role

Requires strong knowledge of centrifugal pumps, heat exchangers, building automation controls, and BACnet and Modbus protocols. A technical diploma or degree in electrical or building controls is preferred; HVAC education or five years of HVAC/controls industry experience may be considered. Travel is stated as 20% of scheduled time.

About the employer

Armstrong Fluid Technology is hiring for this role. Industry: Fluid Power Pump and Motor Manufacturing. Sector: 33.