Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative works onsite at an insurance office in Albuquerque, NM. Compensation is $13–$18 per hour. The role supports the Larissa L. Luce Agency’s customer service, front desk, and administrative operations. The representative assists English- and Spanish-speaking customers with payments and basic account requests, handles calls and office tasks, and helps manage walk-in traffic. The position supports customer needs and daily office organization while offering training for an entry-level candidate.

What you'll do

• Assist customers in English and Spanish
• take payments and handle basic account requests
• manage inbound and outbound customer service and marketing calls
• assist with mail, scanning, documents, and office organization
• and help manage walk-in traffic and front desk operations.

What we're looking for

Skills & competencies

bilingual customer service

english and spanish

customer support

front desk

administrative duties

insurance office

entry-level

albuquerque nm

larissa l. luce agency

phone etiquette

$13–$18/hour

paid time off

health insurance

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance, life insurance, parental leave, Monday–Friday schedule, base salary plus commissions, pay-raise opportunities, paid continuing education, licensing assistance, monthly employee appreciation lunch, paid holidays, free coffee, and paid gym memberships.

Why this role

No insurance experience is required; the agency is willing to train, with potential growth and future insurance licensing.

About the employer

Larissa L. Luce Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.