Talent Service Specialist - Talent Center of Excellence (TCOE)

Job overview

The Talent Service Specialist role is an onsite position based in Norfolk, VA, with compensation ranging from $21.92 to $40.87 per hour. This role supports the ADP Talent Center of Excellence (TCOE) team in providing world-class service to clients using Workforce Now Talent solutions. The role exists to serve as a trusted advisor and primary support resource for clients, providing technology support and consultative guidance on talent management processes. The specialist contributes to the team's goals by ensuring clients realize ongoing value from their solutions and maintaining high client satisfaction.

What you'll do

• Serve as a primary point of contact for inbound client inquiries.
• Provide Tier I technology support for Talent modules.
• Diagnose, troubleshoot, and resolve client issues.
• Deliver consultative guidance on best practices.
• Document client interactions and maintain service metrics.

What we're looking for

Skills & competencies

full-time

day shift

norfolk va

adp

talent service

hcm

saas

client support

no on-call

no travel

$21.92-$40.87/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Disability, Charitable Match, Paid Volunteer Time

Why this role

Hybrid Work Environment, Career Growth, Comprehensive Benefits

About the employer

ADP is hiring for this role. Industry: Payroll Services. Sector: 54.