Bilingual Customer Service Representative (Spanish)

Job overview

The Bilingual Customer Service Representative (Spanish) role is in office in Fort Lauderdale, FL. Compensation is not specified. The role supports Consolidated Credit Solutions, a nonprofit providing financial counseling and debt management services nationwide. The representative assists clients and creditors through phone, chat, email, and portal communications, resolving account questions and follow-up issues. The role contributes to the organization’s consumer finance support by providing clear information, issue resolution, and relevant educational materials.

What you'll do

• Process caller requests
• explain account information
• resolve issues and follow-up items related to delinquencies, payoffs, and refunds
• send educational materials responsive to callers’ needs
• make outbound calls to resolve creditor or caller inquiries
• handle customer service issues
• communicate with clients and creditors through phone, chat, email, and portal channels.

What we're looking for

Skills & competencies

customer service representative

spanish preferred

client services

contact center

consumer credit

personal finance

account support

fort lauderdale fl

venturetech solutions

paid training

monday–thursday 10am–6:30pm

friday 8:30am–5pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training.

About the employer

VentureTech Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.