Director, Patient Services Training

Job overview

The Director, Patient Services Training role is based at Rhythm Pharmaceuticals’ Boston, MA office in a hybrid-work model, with office attendance coordinated with department and business needs. The expected salary range is $182,000–$275,000 per year. Rhythm Pharmaceuticals develops medicines and support for people and families affected by rare neuroendocrine diseases; this role supports its Patient Services organization. Travel of up to 20% is required. The director builds and delivers onboarding and ongoing learning programs that strengthen role-specific capabilities across Patient Services. By aligning training with patient needs and organizational priorities, the role supports field readiness, consistent service, and the development of Patient Educator Managers, Field Access Managers, and other stakeholders.

What you'll do

• Design, deliver, and continuously improve Patient Services onboarding
• coordinate curriculum covering disease state, product knowledge, systems, processes, and role-specific capabilities
• develop tools that accelerate field readiness
• partner with leadership on competency-based development and skill-building programs
• identify capability gaps and targeted interventions
• lead learning for national meetings and workshops
• maintain current, compliant training content and role-specific learning journeys
• manage materials through legal, medical, and regulatory review
• measure training effectiveness using feedback, performance metrics, and business outcomes
• advise Patient Services leaders on training needs and workforce development.

What we're looking for

Skills & competencies

director

patient services training

boston ma

hybrid

rhythm pharmaceuticals

patient services

onboarding

learning and development

field enablement

rare diseases

travel up to 20%

$182k–$275k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• May be eligible for benefits and other compensation, including restricted stock units
• discretionary annual bonus may be available based on individual and company performance.

Why this role

Hybrid Boston office model; travel up to 20%; supports onboarding and capability development for Patient Educator Managers, Field Access Managers, and Patient Services leaders.

About the employer

Rhythm Pharmaceuticals is hiring for this role. Industry: Research and Development in Biotechnology (except Nanobiotechnology). Sector: 54.