Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Albany, NY
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Albany, NY. Compensation is $75,000 - $100,000 per year, and this role supports the customer success team at Cleo. This role exists to manage a portfolio of accounts across the full customer lifecycle, ensuring strong loyalty, referenceability, and long-term retention. The manager contributes to company goals by driving adoption, identifying expansion opportunities, and delivering executive-level business reviews.
What you'll do
- Manages a portfolio of 30+ accounts, conducts QBRs, builds customer relationships, monitors health indicators, identifies upsell opportunities, and collaborates with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftalbany nycustomer successsaasaccount managemententerprise softwareretentionupsellai tools
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, Dental, Vision, 401k match, FSA/HSA, Paid Parental Leave
Why this role
Opportunity to work with a company with 4,000+ clients and a 99% retention rate.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: 585b93d5-8d80-496d-b673-a9358bf4330c