General Manager

Job overview

General Manager is an onsite role in Washington, UT. Compensation is not specified. The position leads an Intermountain Home Services branch serving customers through home services, including plumbing and HVAC work. The manager owns branch financial and operational performance, develops teams, and supports market growth. The role coordinates service, sales, installation, warehouse, customer service, and support operations to deliver consistent customer experiences and meet enterprise standards.

What you'll do

• Own branch revenue, gross margin, and EBITDA delivery
• ensure adherence to branch processes for booking, dispatch, service, and installation
• hire, onboard, coach, and retain staff
• build leadership capacity
• oversee service quality and customer escalations
• manage technician utilization and overtime
• lead daily, weekly, and periodic business reviews
• champion safety, compliance, and risk reduction.

What we're looking for

Skills & competencies

general manager

washington ut

walker plumbing heating and air

branch operations

home services

plumbing

hvac

p&l ownership

team development

customer experience

field operations

safety and compliance

Work arrangement

• Weekend coverage required

About the employer

Walker Plumbing Heating and Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.