Customer Service Sales Representative

Job overview

The Customer Service Sales Representative role is an onsite position based in Avon, IN, with a pay range of $17.20 - $25.80 per hour. This role supports the sales department at CarMax, a company dedicated to transforming the used car retail experience through transparency and integrity. The role exists to guide customers through the entire vehicle buying, selling, and servicing journey. By managing tasks such as appraisals, test drives, and administrative paperwork, the representative ensures a seamless and customer-focused experience that upholds the company's high standards for service and process efficiency.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

avon in

carmax

customer service sales

retail

customer service

onsite

no travel

no on-call

$17.20-$25.80/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, holiday pay, floating holiday, holiday premium pay.

Why this role

Fortune 100 Best Companies to Work For, transparent process, nationwide retailer.

About the employer

Carmax is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.