Customer Service Representative — Eye Care Practice

Job overview

The Customer Service Representative — Eye Care Practice is an onsite, full-time position in Prattville, AL, with a stated minimum pay rate of $14 per hour; final pay depends on relevant experience and qualifications. Premier Eye Associates is a privately owned eye care practice providing primary and medical eye care in a patient-centered setting. The representative supports patients across front-desk, clinical, and optical activities, helping visits run smoothly from check-in through patient education and eyewear assistance. The role contributes to a welcoming patient experience while learning multiple areas of the practice through on-the-job training.

What you'll do

• Welcome patients
• assist with check-in and check-out
• answer phones and schedule appointments
• support front-office operations
• guide patients through health histories and testing
• assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education
• help with frame selection and optical services
• verify insurance benefits and assist with paperwork.

What we're looking for

Skills & competencies

customer service representative

eye care

full-time

prattville al

premier eye associates

patient check-in

appointment scheduling

clinical support

optical services

monday–friday

$14+/hr

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• paid time off
• paid parental leave
• paid holidays
• employee discounts on eyewear and services
• on-the-job training.

Why this role

No previous eye-care experience is required; comprehensive on-the-job training is provided. The posting states a Monday–Friday schedule, eight-hour shifts, and no evenings or weekends.

About the employer

Premier Eye Associates, LLC is hiring for this role. Industry: Offices of Optometrists. Sector: 62.