Assistant Manager of Technical Support

Job overview

The Assistant Manager of Technical Support role is onsite in Stillwater, OK, with a hiring range of $55,000–$76,000 per year. The position supports OSU-Stillwater Service Desk operations. The role supervises staff, coordinates coverage and workload, and helps ensure consistent walk-in support, ID card services, computer lab support, and endpoint asset management. It contributes to reliable customer support by applying service standards, reviewing metrics, and recommending operational improvements.

What you'll do

• Direct day-to-day Service Desk operations at specified support locations
• supervise assigned staff and coordinate coverage and workload
• support walk-in services, ID cards, computer labs, and endpoint assets
• partner with Enterprise Information Technology teams to resolve requests
• review customer feedback and service metrics
• recommend operational improvements.

What we're looking for

Skills & competencies

assistant manager of technical support

stillwater ok

osu/a&m system

full-time

service desk

it support

staff supervision

endpoint management

walk-in support

computer labs

monday–friday

8:00 a.m.–5:00 p.m.

occasional weekends

$55k–$76k/year

Work arrangement

• Weekend coverage required

Why this role

Work schedule is Monday through Friday, 8:00 a.m.–5:00 p.m., with occasional evenings and weekends; occasional travel to other campus or university locations may be required.

About the employer

The OSU/A&M System is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.