Shift Leader

Job overview

The Shift Leader role is an onsite, full-time position in Boston, MA. Compensation is not specified. The role supports the restaurant management team and guest experience at the THG location. The shift leader helps oversee restaurant operations, guide team members, and address guest needs during a shift. The role contributes to service, food quality, sales, and operational performance while providing a development path toward management eligibility.

What you'll do

• Support the management team
• oversee restaurant operations while leading a shift
• address guest complaints and service issues
• support sales across in-store, delivery, and catering
• assist with checklists and office administration
• handle cash, loss prevention, and audits
• use Revel POS
• monitor equipment, labor, food waste, and inventory
• train and develop team members
• support recruiting and retention.

What we're looking for

Skills & competencies

shift leader

boston ma

thg

restaurant operations

guest service

team leadership

inventory control

food quality

sales

revel pos

training and development

management pathway

Work arrangement

• Weekend coverage required

Why this role

The posting describes shift leadership as a first step toward becoming a manager and states successful shift leading can lead to management eligibility.

About the employer

THG - 376, Washington St is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.