Law Office Call Center Representative

Job overview

The Law Office Call Center Representative role is onsite in Raleigh, NC. Compensation is not specified. Farrin is a law firm that helps injured people; this position is on the front line of communication with clients across North Carolina and South Carolina. The representative answers and routes calls from injured people with empathy and helps callers navigate difficult circumstances. By serving as an initial point of contact and supporting clients through their cases, the role contributes to the firm’s client service and case experience.

What you'll do

• Answer and route calls from injured people
• communicate empathetically with callers facing difficult circumstances
• support clients as an initial point of contact and, as applicable, hand clients their checks at the end of their cases.

What we're looking for

Skills & competencies

call center representative

law office

raleigh nc

farrin

client calls

call routing

empathetic communication

customer service

data entry

microsoft word

microsoft excel

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid family leave
• 401(k) with match
• benefits
• growth opportunities
• supportive team environment.

Why this role

Requires availability for an eight-hour shift between 8 a.m. and 6 p.m., Monday through Friday. Customer service, call center, or sales skills are required; 1–3+ years of related experience is a plus. Strong typing, data entry, Microsoft Word, and Excel skills are requested.

About the employer

Farrin is hiring for this role. Industry: Offices of Lawyers. Sector: 54.