Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Job overview

The Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) is an onsite role based in Arizona. Compensation is not specified for this position, which supports the Medicaid member services department. This role exists to provide high-quality customer service and resolve complex inquiries for Medicaid members. The representative will navigate multiple systems to document calls, assess needs, and advocate for members to ensure their eligibility and application requirements are met.

What you'll do

• Respond to Medicaid member inquiries using standard scripts, gather information to assess needs, resolve inquiries, document calls, assist with Medicaid applications, and navigate multiple computer systems.

What we're looking for

Skills & competencies

full-time

day shift

arizona

bilingual

medicaid

customer service

call center

onsite

no weekends

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, PerkSpot discount program, paid time off, paid holidays, paid training, equipment provided.

Why this role

Bilingual English/Spanish required, Medicaid support focus, onsite in Arizona.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.