Help Desk Administrator

Job overview

The Help Desk Administrator role is onsite in Framingham, MA, with pay of $20–$23 per hour. The posting describes a fluctuating schedule that may include days, evenings, and occasional Saturday shifts from 9:00 AM to 1:00 PM, as well as after-hours and weekend support on a rotational basis. The role supports the community health center's staff across its sites.

What you'll do

• Provide frontline support for information technology, telecommunications, and computer-use inquiries.
• Troubleshoot software and hardware issues, use remote support software, monitor networks and devices, maintain user account information, train end users on basic PC skills and policies, and record, assign, track, close, and analyze help desk requests.
• Escalate critical incidents, coordinate with external vendors, travel to other sites as needed, and provide after-hours and weekend support on a rotational basis.

What we're looking for

Skills & competencies

help desk administrator

framingham ma

edward m. kennedy community health center

it support

technical support

windows 10

networking fundamentals

client-server

help desk ticketing

rotational after-hours support

occasional saturday shift

$20–$23/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance beginning on the first day of employment, with the health center paying 80% of premiums
• generous time off, dental and vision insurance, 403(b) with employer match, flexible spending accounts, and an employee assistance program.

Why this role

The posting lists Windows 10 knowledge, networking fundamentals, basic client-server understanding, customer service, phone, and organizational skills; Mac OS experience is a plus.

About the employer

Edward M. Kennedy Community Health Center, Inc. is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.