Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Columbus, OH
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Columbus, OH. The salary range is $75,000 - $100,000 per year, supporting the Cleo customer success team. This role manages a portfolio of accounts across the full customer lifecycle. It exists to drive value realization, retention, and expansion by connecting platform capabilities to customer business outcomes.
What you'll do
- Manages 30+ accounts.
- Conducts QBRs.
- Builds customer relationships.
- Records interactions in Salesforce and Planhat.
- Owns GRR and NRR outcomes.
- Monitors health indicators.
- Develops upsell opportunities.
- Collaborates with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftcolumbus ohcustomer successsaasonsitesalary $75k-$100kno on-callno travelcleo
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, flexible PTO, paid parental leave.
Why this role
99% retention rate company.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
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Listing ID: 57c45e6d-6b12-4329-93e7-578fd852a913