Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Sherman, TX. Compensation is $80,000–$100,000 per year. The agency describes a 20-person team serving customers and the community, with a motto of knowing, caring, educating, and serving. The representative supports customer experiences that contribute to agency growth by answering policy questions, assisting with policy updates, processing claims, and maintaining accurate interaction records. The role coordinates with agency colleagues and anticipates community members’ needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims support

customer records

sherman tx

jake shockley state farm agent

$80,000–$100,000/year

flexible schedule

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k)
• performance-based bonus
• health insurance
• paid time off
• training and development
• advancement opportunities
• flexible schedule.

Why this role

The agency describes community involvement through more than 50 events across its offices each year.

About the employer

Jake Shockley - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.