Membership Sales and Services Director

Job overview

The Membership Sales and Services Director role is onsite in Woburn, MA, with compensation of $62,000–$67,000 per year. The YMCA of Greater Boston role supports membership sales and service at the North Suburban YMCA. This director leads membership sales and service operations, developing staff and member-service practices while managing prospecting, retention, member feedback, events, and the membership budget to support a welcoming member experience.

What you'll do

• Hire, onboard, train, supervise, and evaluate membership representatives
• meet membership prospecting and sales goals
• manage prospect tracking and follow-up
• support member retention and service
• use member feedback to guide follow-up
• coordinate welcoming and registration processes with program directors
• assist with special events
• manage the membership budget
• and maintain required training and certifications.

What we're looking for

Skills & competencies

membership sales

member services

director

ymca of greater boston

woburn ma

onsite

full-time

daytime

sales goals

member retention

staff supervision

membership budget

weekend shifts

$62k–$67k/year

Work arrangement

• Weekend coverage required

Why this role

Bachelor’s degree required; 3–5 years of sales/marketing, hospitality, or health and wellness member-services experience; CPR/AED, First Aid, and Oxygen Administration training required.

About the employer

YMCA of Greater Boston is hiring for this role. Industry: Civic and Social Organizations. Sector: 81.