Guest Services Supervisor

Job overview

The Guest Services Supervisor is an onsite role based in Mason, OH. Compensation is not specified, and the role supports the front office operations at Great Wolf Lodge, focusing on service excellence and team leadership. This role exists to supervise daily front office operations and ensure lodge safety and service standards are met. The supervisor coaches pack members, manages performance, and collaborates with leadership to enhance the guest experience.

What you'll do

• Supervise front office operations, coach and recognize pack members, manage scheduling, handle guest concerns, and participate in recruitment.

What we're looking for

Skills & competencies

full-time

day shift

mason oh

great wolf lodge

supervisor

guest services

front desk

leadership

hospitality

operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401k with match, paid time off, and parental leave.

Why this role

Leadership development, cross-training, and scholarship fund access.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.