Pro Experience Manager

Job overview

The Pro Experience Manager role is onsite in Charlotte, NC. Compensation is not specified. The position is part of Home Depot’s store leadership team and supports the Pro customer area and store operations. The manager leads Pro service standards, associate development, safety, and operational readiness. By coordinating customer flow, deliveries, staffing, and store procedures, the role supports customer satisfaction and the execution of store goals.

What you'll do

• Model customer service and coach associates
• manage the Pro area to reduce wait times and maintain equipment availability
• check inventory and validate will calls and deliveries
• resolve customer concerns
• support recruitment, training, coaching, and staffing
• enforce safety procedures
• perform opening and closing duties and shared Manager on Duty responsibilities.

What we're looking for

Skills & competencies

pro experience manager

charlotte nc

home depot

retail leadership

pro customers

customer service

associate coaching

store operations

safety

inventory execution

opening and closing

flexible schedule

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Has four direct reports; requires a flexible schedule that may include nights, weekends, and overtime; no travel required.

About the employer

Home Depot is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.