Member Service Representative — Fort Wainwright Branch

Job overview

The Member Service Representative role is onsite at the Fort Wainwright branch in Fairbanks, AK. Compensation is listed as $19.78–$29.67 per hour. MAC Federal Credit Union, a division of Credit Union 1, serves credit union members through branch services. The representative builds relationships with members, responds to inquiries, completes transactions and account openings, and explains deposit, lending, and remote-service options. The role supports accurate, courteous member service and the credit union’s operational goals.

What you'll do

• Initiate courteous member contact
• research requests and transfer information
• respond to inquiries
• assist with transactions and account openings
• maintain knowledge of deposit and lending products
• educate members about remote services and identify relevant products
• coordinate with credit union employees
• follow policies and applicable regulations.

What we're looking for

Skills & competencies

member service representative

fairbanks ak

fort wainwright branch

credit union 1

mac fcu

member support

financial services

account opening

deposit products

lending products

branch service

$19.78–$29.67/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive medical, dental, and vision plans
• life and disability coverage
• 401(k) matching and profit sharing
• paid time off
• education assistance
• and employee loan and mortgage discounts.

Why this role

The posting notes that the representative may be expected to travel to and cover other branches within the Fairbanks network.

About the employer

Credit Union 1 is hiring for this role. Industry: Credit Unions. Sector: 52.