Senior Manager, Operations Transformation

Job overview

The Senior Manager, Operations Transformation role is hybrid remote, with the listing location in Salt Lake City, UT, and an annual base salary range of $136,000–$162,000. Mission Lane is a fintech company focused on helping consumers make financial progress; this role reports to the Senior Director of Operations and supports contact center operations. The role owns the strategy and execution of operations transformation, identifying opportunities in AI, automation, process redesign, and new ways of working. It coordinates cross-functional teams and vendors to improve cost, quality, and customer experience, then establishes governance to sustain the changes. Travel is approximately four times a year for two to five days at a time.

What you'll do

• Prioritize operational problems
• evaluate vendors and solutions and build business cases
• sequence work and partner with Product, Engineering, Operations, and vendors
• deliver outcomes related to cost, quality, and customer experience
• establish governance to sustain and improve transformation work.

What we're looking for

Skills & competencies

senior manager

operations transformation

hybrid remote

salt lake city ut

mission lane

$136k–$162k

contact center operations

process redesign

ai and automation

cross-functional leadership

financial technology

travel 4 times a year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, 401(k) match, monthly wellness stipend, health, dental, and vision insurance options, disability coverage, paid parental leave, flexible spending account, and life insurance.

Why this role

Newly created role with end-to-end ownership; remote-first work environment; travel approximately four times annually for two to five days at a time.

About the employer

Mission Lane is hiring for this role. Industry: Credit Card Issuing. Sector: 52.