Renewal Specialist

Job overview

The Renewal Specialist role is listed onsite in Morrisville, NC, with a target salary range of $92,650–$119,900 per year in on-target earnings. The role supports NetApp’s customer retention and install-base sales efforts. The specialist manages renewal opportunities from readiness and proposal through quote and close, while coordinating with Customer Success, Field Sales, Services, and other teams. The work helps retain customers, support product adoption, and identify opportunities for renewals, add-ons, and technology refreshes.

What you'll do

• Negotiate renewal contracts
• position and upsell services
• identify customer needs
• monitor customer health and renewal risks with Customer Success
• develop risk mitigation plans
• maintain renewal forecasts and opportunity pipelines
• present proposals and notify customers of expirations
• lead quote-to-close activities
• coordinate complex issues with partner teams.

What we're looking for

Skills & competencies

renewal specialist

netapp

morrisville nc

customer retention

renewal contracts

account management

customer success

sales forecasting

quote-to-close

services upsell

technology refresh

$92.65k–$119.9k ote/year

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes health and life insurance, retirement or pension plans, paid time off and leave options, an employee stock purchase plan, and restricted stock units
• offerings vary by region.

Why this role

The stated compensation range is on-target earnings, combining base salary and potential commission when performance targets are achieved.

About the employer

NetApp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.