IT Support Agent | Support Desk

Job overview

The IT Support Agent | Support Desk role is based onsite in Fort Lauderdale, FL for introductory training; the posting says employees may have the opportunity to work from home. Compensation is $15–$16 per hour. WheelHouse IT describes itself as South Florida’s largest managed service provider. As an entry-level Support Desk position, the agent serves as a first point of contact for end users, resolving simple tickets and routing other issues to technicians. The role supports client technology operations while building familiarity with systems and applications before progression to technician work.

What you'll do

• Answer incoming client calls
• resolve simple or fast tickets
• create tickets and route calls to technicians
• provide application support for tools such as Microsoft 365 and QuickBooks
• configure hardware and install common peripherals
• provide basic wireless router and access point support
• access client systems through RMM tools
• participate in peer training and shadowing
• manage basic client logistics and inventory.

What we're looking for

Skills & competencies

it support agent

support desk

technical support

microsoft 365

quickbooks

hardware configuration

basic network support

fort lauderdale fl

wheelhouse it

$15–$16/hr

onsite training

work-from-home opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• short- and long-term disability
• life insurance
• 401(k) match
• company-sponsored cell phone
• internal training and professional courses.

Why this role

The posting describes an opportunity to progress to Support Technician within three to six months and says occasional nights or weekends may be needed.

About the employer

WheelHouse IT is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.