Client Experience Specialist
Compensation
$35k – $75k /yr
Employment type
Full-time
Work setting
On-site
Location
Toledo, OH
Schedule
Day shift
Posted
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Job overview
The Client Experience Specialist is an onsite role based in Toledo, OH. This position offers a salary range of $35,000–$75,000 per year, supporting the client services department at RBI Insurance Agency. This role exists to provide exceptional service to potential and existing customers. The specialist identifies customer needs, responds to queries, and collaborates with internal departments to enhance the overall client experience throughout the entire lifecycle.
What you'll do
- Meet or exceed individual sales and production goals.
- Track customer experience across channels.
- Respond to queries via phone, email, and chat.
- Identify customer needs and maintain positive outcomes.
- Keep informed of industry trends.
What we're looking for
- Skills & competencies
- full-timeday shifttoledo ohinsuranceclient experiencecustomer service$35k-$75konsiteweekend work required
- Work arrangement
- Weekend coverage required
Why this role
Focuses on client lifecycle management; requires proficiency in desktop applications and customer engagement platforms.
About the employer
RBI Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Insurance Agencies and Brokerages
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 575c0f14-03bd-4a58-be31-78bbc37801f4