Residential Field Operations Technician I

Job overview

The Residential Field Operations Technician I role is onsite in Troy, MI; compensation is not specified. Ezee Fiber describes its work as delivering fiber services to customers and communities. The technician installs and activates residential fiber service, ensuring quality delivery and customer satisfaction. The role also handles customer-premises equipment, work orders, testing, documentation, and customer education while following safety procedures.

What you'll do

• Install, terminate, splice, and test fiber services at customer homes
• install, configure, and troubleshoot customer-premises equipment
• manage work orders independently, meet service-level agreements, and document job details
• identify faults using fiber-loss testing
• maintain tools and fiber-component inventory
• educate customers on fiber technology
• follow field safety protocols and company policies.

What we're looking for

Skills & competencies

residential field operations technician

fiber installation

fiber splicing

fiber testing

customer premises equipment

field operations

customer service

troy mi

ezee fiber

Work arrangement

• Weekend coverage required

About the employer

Ezee Fiber is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.