Entry-Level Help Desk Technician

Job overview

The Entry-Level Help Desk Technician role is onsite in Scottsdale, AZ, and pays $21–$23 per hour. The position supports Gurstel Law Firm, a multi-state litigation firm representing creditors in legal collection matters. As a primary point of contact for the firm’s IT organization, the technician provides Tier 1 support, resolves or escalates user issues, and documents service interactions. The work helps staff maintain access to computer systems, software, hardware, and network services while supporting reliable IT operations.

What you'll do

• Monitor, prioritize, and resolve help desk tickets within service-level agreements
• troubleshoot PC hardware, software, LAN, and WAN issues
• perform routine maintenance
• complete IT onboarding and offboarding
• coordinate with vendors on facility and network security
• document interactions and escalate complex issues
• identify process improvements.

What we're looking for

Skills & competencies

help desk technician

entry level

it support

tier 1 support

troubleshooting

microsoft products

customer service

scottsdale az

gurstel law firm

$21–$23/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, life, accident, critical illness, long-term care, pet insurance, 401(k), profit sharing, student debt retirement savings program, paid time off, and paid holidays.

Why this role

The role provides Tier 1 support by phone, email, and chat and includes local travel of 10%.

About the employer

Gurstel Law Firm P C is hiring for this role. Industry: Offices of Lawyers. Sector: 54.